Your top questions about our terms answered
Your deposit will fail and no funds will leave your bank or digital wallet. When you retry, use your correct DANA, OVO, GoPay or QRIS details as they appear on your registered account. Our system checks these details against your identity each time, so mismatches are caught before any money moves.
After you submit a withdrawal request, we verify your identity and check the amount against our fraud rules—this usually takes 2–4 hours during business hours. Once verified, the funds go back to your DANA, OVO, GoPay or QRIS account within the same day for most requests.
You can update your phone number, email and registered address anytime in the account settings. Your payment method (DANA, OVO, GoPay or QRIS profile) and name are tied to your identity verification, so changes to those need support approval to prevent fraud.
A suspension means you can't access your lobby or place new activity on your account. This happens if we detect unusual access patterns, if funds fail verification, or if you breach our terms. You'll see a reason in your account and can email support to discuss it and request reinstatement.
No. We share your payment details only with our licensed payment processor for DANA, OVO, GoPay and QRIS transactions. Your game history, account balance and personal data stay within spotbet link unless we're required by law to disclose them.
No. Your account is personal and tied to your legal identity and payment method. Accounts cannot be transferred, sold or shared. If you want to close it, we settle any withdrawals and delete your data per our retention policy.
Contact support with a closure request. We verify your identity, process any pending withdrawals, and securely delete your personal data, payment details and game history within 30 days unless local law requires us to keep records longer.
