Your Privacy Rights — Answered
We retain your transaction history and identity verification records for 5 years to comply with local financial regulations where local law permits. Personal contact details are deleted after 90 days unless you request otherwise. You can ask our support team to permanently delete non-essential data before that period.
Your DANA, OVO, GoPay or QRIS account details are not stored after each transaction completes. We only retain a reference ID and transaction record for reconciliation. Full payment card or wallet credentials are processed directly by the payment provider, not by us.
Yes. Open your account, go to Privacy & Data in settings, and download a complete record of what we hold — your profile, login history, game activity and payment transactions. You can also email support with your account ID for a detailed data access report.
Cookies remember your login session, language choice and game preferences so you don't have to re-enter them. We also track which games you play to personalise your lobby. You can disable non-essential cookies in your browser settings or request a tracking opt-out from our privacy team.
Start with our Live Chat or email support with your concern. If you're not satisfied, you can request escalation to our Privacy Officer. Players in Semarang and across Indonesia can also contact local data protection authorities where local law permits.
We share only what is necessary with payment processors (DANA, OVO, GoPay, QRIS) to complete your transactions. We never sell your email, game history or personal details to advertisers, affiliates or third-party marketers.
Your connection is encrypted, so data is protected in transit. However, we recommend using a personal device or trusted network for withdrawals. Enable two-factor authentication in your account settings for added security, especially on public networks.
