Common questions about spotbet link legal terms
We store your name, email, phone number, registered address, date of birth and the last four digits of your payment methods (DANA, OVO, GoPay, QRIS or bank account). We do not store full card numbers or sensitive payment credentials. You can view all stored data by requesting an export in Account Settings.
Yes. Log into your account, go to Settings > Legal & Support and click 'Request Account History'. We will compile a complete record of your deposits, withdrawals, gameplay and login activity and send it to your registered email within 48 hours.
Your account data is retained for three years after closure to comply with local law and operational audit requirements. If you request permanent deletion of non-essential personal data (address, phone number), we can remove it immediately; however, transaction history must be kept for legal verification.
Our compliance team verifies every withdrawal against your registered payment source. If flagged, we contact you via email or phone before processing. Delays are rare and typically resolve within a few hours once verification is complete. You can contact support immediately for status.
No, provided you report the unauthorized access immediately. Once reported, we freeze your account, cancel pending transactions and investigate. Enable two-factor verification in your account settings to prevent unauthorised login attempts and protect your balance.
If you dispute a transaction or account decision, contact support with details and documentation. Our team investigates within five business days. If unresolved, you can escalate to our compliance officer, whose decision is binding under our terms of service.
We do not sell your data. We share your payment details only with the payment processor (DANA, OVO, GoPay, QRIS) to complete deposits and withdrawals. We may share anonymised gameplay data with game providers to improve lobby performance, but never your personal identity.
